Interpretation Services Operations Assistant

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Serves as the point person for the daily oversight of department operations. Responsibilities include monitoring the work of contracted providers; and continuous action to improving quality, responsiveness, and cost-effectiveness of the interpreter deployment system.  This person also ensures adequate staffing of interpreters to provide interpretation services for LEP (Limited English Proficient) patients and their families to facilitate commmunication between them and their health care providers. This position works closely with the Interpretation Services Manager and requires an organized, self-starting individual who has excellent interpersonal skills, and the ability to problem-solve, and manage multiple tasks and priorities in a fast pace setting. The individual must be able to tactfully and effectively communicate operational information with physicians, coworkers, patients, families, and other individuals both within and outside the hospital.  

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

1. 1. AS degree or equivalent experience.
   2. Successful experience colaborating with peers and ability to motivate others towards a common goal.
   3. Demonstrated problem solving and decision making abilities. Ability to prioritize, organize, employ critical thinking and problem solving skills to exercise independent judgment and maintain confidentiality.
   4. Must possess excellent verbal and written communication skills in English.
   5. Typing requirements vary by department see requisition for requirements.
   6. Level of proficiency in the use and application of Excel.