Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Interviews, trains, orients, counsels, evaluates, and administers disciplinary action.          Recommends hiring decisions and disciplinary actions to manager.
2. Schedules personnel, approves paid time off (PTO) and authorizes time and attendance.
3. Monitors quality of scheduling in department.  Assists Coordinators in developing and administering the Quality Improvement Plan and departmental policies and procedures.
4. Reports on equipment, personnel, and other issues through management team meetings and written reports.

5. Regularly performs the duties and responsibilities of a Scheduling Specialist.
6. Responsible for monitoring the ACD phone monitoring system to ensure calls are handled in a timely manner.  Responds with immediate action as necessary, i.e. reassigning schedulers.
7. Approves appointments requiring conflicting schedules.
8. Gives input to supervisor concerning employee performance, disciplinary issues, and hiring decisions.
9. Efficiently utilizes computerized scheduling system.
10. Applies specific criteria to ensure correct equipment and procedure rooms are scheduled.
11. Accurately documents scheduling conflicts for supervisory override.
12. Trains and orients new employees to the scheduling system.  Reviews cases scheduled during probationary period for new hires and provides necessary feedback to employee.
13. Is cross trained to understand scheduling protocols for all operating rooms at all Northside surgical locations, labor and delivery, and GI services.
14. Is cross-trained to understand scheduling protocols for all Northside Hospital surgical facilities pre assessment areas.
15. Schedules surgical/GI/L&D procedures, staff, and equipment for multiple surgical facilities.  Ensures physician's request for equipment and instruments can be granted.  Must possess ability to conflict check: equipment, surgeon, OR time history, Procedure appropriateness for facility and room, Ancillary staff (Radiology, Neuro diagnostics, NICU, L&D)
16. Schedules anesthesia coverage for ancillary areas including radiology and cardiology.
17. Schedules coordinated procedures with radiology scheduling and the physicians’ office.
18. Resolves all scheduling conflicts and works directly with other ancillary departments and all Northside Hospital surgical facilities to assure easy accessibility for both patient and physician.
19. Faxes/phones surgeons’ offices daily to confirm surgical appointments.
20. Cross-references surgical procedure with pre assessment appointment.  Telephones patients to schedule or confirm pre assessment appointment.  Provides patient with information and instructions as appropriate to procedure or appointment.
21. Acts as a surgical coordinator to interface with the following areas: Admissions, ER, Patient Floors, All ancillary departments.
22. Acts as the direct surgical liaison for all office managers and physicians. 
23. Works directly with medical staff office to assure physicians, contract personnel and NPP's have appropriate delineation of privileges.
24. Prepares, verifies, and distributes surgical and pre assessment schedules to appropriate areas.
25. Coordinates and verifies the scheduling of contract personnel and services.
26. Undergoes extensive orientation and ongoing training to stay up-to-date on surgeons, new procedures, and new technology.
27. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.

PROFESSIONAL DEVELOPMENT AND LEADERSHIP

ADDITIONAL DUTIES AND RESPONSIBILITIES

1. Other duties as assigned by supervision.

•   Associate’s degree in Information Systems, Business Administration, Nursing, or related field OR

a.     Seven (7) to Ten (10) years previous medical related clerical experience

• Demonstrates high level proficiency in the following software packages or equivalent:

a.     Microsoft Office (Word, Excel, PowerPoint, Access)

b.     McKesson Pathways Healthcare Scheduling (PHS)

• Highly developed interpersonal, facilitation, verbal communication, and written communication skills.
• Must possess problem solving skills
• Must possess excellent communication, organization, and interpersonal skills.
• Ability to plan time effectively, balance multiple tasks, and execute projects to completion.
• Demonstrated knowledge of Medical terminology
• Ability to type 40 words per minute

 PREFERRED

•      Bachelor’s degree or Advanced Degree in Information Systems, Business Administration, Nursing or related field
•      Previous experience in hospital/medical office scheduling environment.
•      Demonstrated knowledge and skill in the use of a computerized scheduling system
•      Experience interfacing with physician offices, other organization departments, and third party payers.
•      Demonstrated ability to effectively communicate with individuals in all levels of responsibility.
•      Ability to work independently.