Secretary, Special Care Nursery

Performs a variety of administrative, secretarial and clerical duties which support management personnel in the overall operation of a department or service area.  Assignments are characterized by a high degree of knowledge and application of department policies, procedures and operation.  Incumbent is expected to interpret and execute the duties and responsibilities of the job working closely with the Interpretation Services, Supervisor and Patient Relations Manager. Position is characterized by the ability to prioritize and organize multiple assignments.

1. Performs various types of clerical and receptionist functions, including preparing copies, typing letters, memos, and other documents, and compiling and/or preparing reports; may also be responsible for recording meeting minutes.
2. Receives and screens calls and visitors, responding to routine inquiries with standardized information.
3. Opens and routes incoming mail.  Coordinates and prepares mail‑outs which involves maintaining/updating distribution lists.
4. Schedules patient appointments, arranges interpretation services, if needed, schedules staff meetings, and maintains personal calendars for management personnel, which may involve some limited coordination of facilities, meals, etc. 
5. Responsible for inventorying and ordering office supplies equipment and for coordinating equipment repair/maintenance.
6. Maintains accurate department files, logs, and records to include admission and census data, invoices, check requests, and time and attendance and payroll information 
7. May perform departmental admissions, charging, crediting, and other related functions, which involve preparing/processing paperwork and data entry.
8. Compiles reports/lists and statistical data.  Assignments may involve simple calculations and information that is readily available.
9. May assist patients with forms and applications.  Reviews for completeness and makes corrections of a routine nature.
10. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury/accident to administrator, coordinator or supervisor.
11. Promotes the continuous quality improvement process in all daily service issues and problem solving opportunities both department specific and hospital wide.
12. Maintain confidentiality with client records and sensitive issues or documents.
13. Communicates regularly with departmental staff and management on a daily basis.

REQUIRED

1. One (1) year clerical/secretarial/customer service experience OR post-secondary education.
2. Typing requirements vary by department, see requisition or department for requirements.
3. Level of proficiency in MS Office (Word, Excel and PowerPoint) varies by department, see requisition or department for requirements.

PREFERRED

1. Prior health care experience.
2. Two (2) years of college with emphasis in accounting or business.
3. Two (2) years of experience in accounts payable or purchasing.
4. Demonstrated ability to set priorities and work independently
5. Successful completion of course in Medical Terminology (depending on amount of medical transcription required for assigned area).
6. Bilingual – Spanish/English.
7. Good communication skills.
8. Ability to follow detailed instructions.