Quality Assurance Specialist - NHDC

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsible for reviewing accuracy and customer service level of scheduling and clinical phone calls through call center technology based upon practice documented protocols and policies. Must conduct discovery on issues and report on trends in errors and customer service while also helping to advise on ways to decrease errors.

REQUIRED:

1. Bachelor’s degree (four-year college or university)
2. Two (2) years of medical experience
3. One (1) year in customer service or call center role.

PREFERRED:

1. Demonstrated problem-solving and data analytics skills.
2. Demonstrated knowledge and skill in the utilization of computer applications. Specifically, Microsoft Excel
3. Demonstrated organizational and communication/customer service skills.
4. Demonstrated knowledge of medical terminology based upon experience
5. Skills in Avaya call center technology and Allscripts PM/EMR
6. Experience with call center scheduling.
7. Knowledge of physician office workflow.
8. Knowledge of SQL database and coding
9. Clinical experience to assist with reviewing of clinical calls.