Director of Operations, Hospital-Based Physician Systems

The Director of Operations for Hospital-Based Physician Services provides System-wide leadership for hospital-based physician service lines across all 5 Northside hospitals and facilities within the health system. This role is responsible for standardizing operations, driving performance consistency, and advancing strategic initiatives across all assigned hospital-based services. The Director partners closely with system executives, hospital administrators, physician leaders, and operational teams to ensure high-quality, efficient, and financially sustainable care delivery across the system.

PRIMARY DUTIES AND RESPONSIBILITIES

Strategy & Leadership

• Provide strategic leadership and operational oversight for hospital-based physician services across all hospitals and affiliated facilities.
• Develop and execute system-wide strategies aligned with organizational goals, growth plans, and value-based care initiatives.
• Establish standardized operating models, policies, workflows, and best practices across facilities.
• Support service line expansion, and system growth initiatives.
• Provide escalation support for complex operational and physician-related issues.

Physician & Clinical Leadership Partnership

• Serve as a system-level partner to physician leaders, medical directors, and department chairs.
• Support physician engagement, alignment, and leadership development.
• Collaborate on staffing models, call coverage strategies, and workforce planning.
• Support and collaborate with recruitment, onboarding, and retention teams regarding hospital growth strategies.

Financial Management

• Provide system-level financial oversight including participating in budgeting, forecasting, and performance monitoring.
• Analyze productivity, revenue and expense across facilities.
• Support contract negotiations, renewals, and compliance as needed.
• Identify opportunities for economies of scale and cost optimization.

Quality, Safety & Compliance

• Ensure system-wide compliance with regulatory and accreditation requirements.
• Monitor quality, patient safety, and clinical outcomes across services.
• Partner with quality and risk teams to address system-level trends.
• Lead system-wide quality improvement initiatives.

Data, Performance & Reporting

• Develop and maintain system-level dashboards and KPIs.
• Analyze enterprise data to identify risks and opportunities.
• Present performance summaries to executive leadership.
• Drive accountability through transparent reporting.

Stakeholder & Executive Engagement

• Act as a system representative for hospital-based services.
• Build strong relationships with executives, hospital leaders, and physicians.
• Represent services in system committees and strategic forums.

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

1. 7-10 years’ of progressive healthcare leadership experience
2. Experience managing hospital operations and/or physician services.
3. Ability to work independently.
4. Strong management and leadership skills including a minimum of five years of supervisory experience.
5. System-level role requiring regular travel between hospitals